Absolutely! At Culturati, sustainability is a core value. We are committed to offering a range of products that are ethically sourced, environmentally friendly, and crafted with a focus on minimizing our ecological footprint. Explore our sustainable collection and contribute to a greener, more conscious world.

Handmade products often come with a higher price tag due to the meticulous craftsmanship involved. Each item is individually crafted, showcasing the skill and time invested by our artisans. Additionally, handmade goods typically use premium materials, ensuring longevity and a unique, one-of-a-kind touch that mass-produced items may lack.

Yes, we offer customization options for many of our made-to-order products. Contact our customer service team at [contactus@culturati.com] to discuss your preferences and explore the possibilities. Please note that additional charges and extended delivery times may apply for personalized orders.

Absolutely. Quality is our top priority at Culturati. We work closely with skilled artisans to create products that meet our rigorous standards. From selecting premium materials to thorough quality checks, we take every step to ensure that our products not only meet but exceed your expectations. If you ever encounter any issues, our customer support team is here to assist you promptly. Your satisfaction is our guarantee.

Care instructions vary by material. Typically, avoid prolonged exposure to water or direct sunlight. Clean using a soft, dry cloth. Detailed care instructions are provided on each product page.

We strive for accuracy, but due to lighting and screen resolution differences, slight color variations may occur. This is normal for handcrafted items.

Some products can be customized based on size, color, or design. Please Contact Us with your request, and we’ll let you know what’s possible.

Yes, we accept returns and exchanges under certain conditions. Please refer to our Return Policy for details.

All products are securely packaged with eco-friendly materials, ensuring they reach you in perfect condition.

Yes! We provide special pricing and customization for bulk or corporate gifting. Reach out to us for more details

Most of our products are ready to ship. If this one is made-to-order, it will be mentioned on the product page. Need confirmation? Just message us.

Some of our pieces are limited edition or seasonal. If you'd like to be notified when it’s back, share your contact 

Yes, if the product is out of stock but will be restocked soon, we can take a pre-order. Message us on WhatsApp for availability.

Made-to-order art is created specifically for you after your order is placed. Each piece is handcrafted by our artists, making it unique and personalized.

Production time typically ranges from 14to 21 days, depending on the complexity, size, and art form. Exact timelines will be shared after discussion with the artist/artisan once we get your requirements

Each artwork is handcrafted, so minor variations are natural and a sign of authenticity.While the overall composition will be similar, no two pieces are ever identical.

Absolutely! We welcome commissioned projects. Share your concept, dimensions, and preferences, and our team will guide you through the process.

We accept all major payment options including credit/debit cards, UPI, net banking, wallets,  Cash on Delivery (COD) and Partial COD  where applicable.

Yes, our website is secured with SSL encryption and all transactions are processed through trusted and secure payment gateways.

No, you can checkout as a guest, but creating an account allows you to track orders, save shipping details, and view past purchases.

You can enter your discount code during checkout in the “Discount Code” field. Be sure to click “Apply” to see the updated total.

Orders can be changed or cancelled within 24 hours of placement. Please contact us as soon as possible for assistance

Please check your payment details and ensure all required fields are filled. If the issue persists, clear your browser cache or try a different device. Still stuck? Contact us for help.

Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also track it through your account if you registered while placing the order

Please check your spam/junk folder. If there’s still no confirmation email after 15 minutes, reach out to us with your transaction details and we’ll verify your order.

Yes, we offer international shipping to selected countries. Shipping charges and delivery times vary and will Intimated by our Customer Support 

We offer free shipping on all prepaid orders within India. For Cash on Delivery (COD) orders, a nominal fee may apply and will be shown at checkout.

• Ready-to-ship items: Dispatched within 2–4 business days.
• Made-to-order items: Typically dispatched in 10–21 days depending on the product.
• Delivery timelines vary by location, but most orders within India arrive in 5–8 business days.
  
  

 If your order hasn’t been dispatched, we can update the address. Please contact us within 24 hours of placing your order.

If your package or product is damaged in transit, please share photos and contact us within 48 hours of delivery. We’ll guide you through the replacement or refund process.

If you’ve ordered multiple items, especially a mix of ready-to-ship and made-to-order products, they may be shipped separately. You’ll receive tracking updates for each package

Yes ,You can  our Store is in Trinavdapuram ,Kerala You can Visit the Store

• Made-to-order or customized products
• Items damaged due to misuse
• Products returned without original packaging or tags
  
  

Once the returned item is received and inspected, the refund will be processed to your original payment method within 7–10 business days.

For COD orders, refunds are issued via bank transfer or UPI. We will request your account or UPI details via email after return approval.

Typically, it takes 5–7 business days for returned items to reach us, and another 7–10 business days to process your refund or dispatch the exchanged product.